How to apply for a UK visa 

Where can I get information?

The UK Border Agency and the British Embassy, Harare work in partnership with a local commercial organisation - VFS Global, 7 Natal Rd, Belgravia, Harare.    

You can find out whether you need a visa and how to apply through VFS Global website http://www.vfs-uk-za.com/ VFS Global also provides information through a telephone enquiry service based in South Africa, the numbers are + (27) 124217800 / 7801. All the information provided is supplied and approved by the UK Border Agency.

Do I have to pay?

No, all information is provided free of charge.

Where can I get advice?

VFS Global and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for.   If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner  or legally qualified professionals regulated by designated professional bodies.  Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives

How do I submit my application?

VFS Global manages the Visa Application Center in Harare, which is located at 7 Natal Rd, Belgravia, where you should submit your application and your biometric fingerscans.

Who decides whether I will get a visa?

UK Border Agency staff will process and decide your visa application. VFS Global and its staff play no part in the outcome of your visa application. They cannot influence it in any way.  If any member of staff employed by VFS Global say they can influence your application, you should tell the British Embassy immediately.

 

Service standards - complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers.  We welcome feedback it helps us to see where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency at this Embassy, please address your complaint to the Entry Clearance Officer at UKBA, No 3 Norfolk Road, Mount Pleasant, P.O. Box 4490, Harare, or by e-mail ukba.harare@fco.gov.uk.

• If you wish to complain about the service you received from VFS Global, you may submit it direct to their website, in person, or to the Entry Clearance Officer above.